FY24−25 Priority Goal
Advancing Customer Experience
Goal leaders
Michael Bernier
Deputy Performance Improvement Officer and Branch Chief
Program Engagement and Performance (HHS)
Ariele Faber
Chief Experience Officer
Center for Medicare & Medicaid Services (HHS)
To achieve
HHS builds trust and improves customer experience by simplifying its procedures, saving people time, and delivering results while maintaining program integrity. By September 30, 2025, HHS will enhance foundational CX capacity by reporting on trust and other service-level experience measures for HHS operating divisions.
Progress Updates
